How Zoom’s Customer Experience Strategy Positioned Them For Brand Success
Zoom’s sales and profit in Q2 of 2020 alone were higher than all of 2019. How is customer experience strategy driving their brand success?
Zoom’s sales and profit in Q2 of 2020 alone were higher than all of 2019. How is customer experience strategy driving their brand success?
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Social media bias is just another accepted reality of our online experience, a digital case study in our tendency to seek the familiar.
Research shows digital customer experience strategy makes all the difference in conversion rate, retention, loyalty, and brand reputation.